Customer satisfaction is always our top priority.
Our professional quality assurance team will carefully check your items before shipment. Our product quality is guaranteed. However, you need to check your size carefully before buying. Please refer to the size chart on the product page.
If you are not satisfied with the items you receive, we can easily arrange for exchange or refund. If you have any questions about your order, please feel free to contact us!
30 days return guarantee
Customers can contact us within 30 days of receiving the goods. If you receive defective or damaged items, wrong size or wrong product, please contact our customer center immediately.
How to return to us
Please contact our Customer Center to describe the problem in detail, including the reason for the return and the order number. For a defective, incorrect or non-conforming item, please give us a clear picture or video issue.
If our company is responsible for this issue, we will allow you to return to our warehouse for refund or exchange.
Once we receive the item, we will refund the original product price in full or re-send the replacement product for free. The solution will only happen if we are responsible for shipping the wrong item.
Additional notes on returns
All returns must be approved by the customer service team. If approved, you will get a correct return address. If not approved, the return item will no t be accepted.
All returned items must be in a new state, unused, uncleaned, with all original labels and original packaging.
If the customer requests a refund, we will refund the original product price upon receipt of the return. All shipping charges are non refundable.
We do not accept the return of swimsuit, underwear or discount items unless the customer receives the wrong item or item is defective.
For the returned items or items to be exchanged, we will need 5-21 business days to process the item after receiving your item. After that, the refund period is as follows:
Paypal account refund: up to 48 hours
Credit card refund: between 7-14 days
Please contact our Customer Center for more help. We will do our best to help you and reply to all information within 48 hours.