FAQ

FAQ         

Q: What is your return policy?

You can return the goods within 30 days of receipt of the goods. All returns must be in their original state and can not show any signs of use. Please send us your return item and original packaging. For more information on return policy, please check our return policy.

Q: How long does it take to process the return / replacement?
Once our warehouse receives your package, the return and exchange will be processed within 2 business days. We will send you an email to confirm your return / replacement.

Q: I have returned a product. When can I see a refund on my credit card statement?
Once we receive your return, we will refund your credit card and send you an email stating that the return is complete. A credit card usually takes 3-5 business days to appear on your credit card statement.

Q: What should I do if my product is damaged or flawed?
If you receive damaged or defective items, contact our customer service team: service@4pxmall.com, we can replace the product for you free of charge.

Q: Can I return the broken product?
We can not accept the wear or use of goods for return or replacement. If your item is damaged or defective, if you contact us within 30 days of purchase, we will be happy to send you a new product.

Q: Why did not I receive a refund for shipping?
We do not refund shipping charges. Please refer to our return policy for more information.

Q: Is it safe to use my credit or debit card on your website?
Yes! We make every effort to ensure the safety of your transactions. Our website is protected by SSL (Secure Sockets Layer) encryption technology to ensure your security on our website.

Q: Do you share my information (including my e-mail address) with others, or sell my information to a third party?
No, we do not share or sell customer information, including e-mail address and phone number.

Q: What kind of payment method do you accept?
We accept the following credit cards: Visa and Master Card. We also accept PayPal and postal bills. We do not accept the check now.

Q: How do I change my order?
As long as your package does not ship from our warehouse, you can change or cancel the order. Request to change or cancel the order, please contact our customer team: service@4pxmall.com, so that we can meet your requirements.

Q: Why is my order not going through?
Sometimes our system will tell us why an order will not pass, and sometimes just tell us that the card was rejected. There are several reasons why a credit card may be rejected, including insufficient funds, incorrect due date, security password error, and billing address error.